Delta works with airlines across the industry to develop our Passenger Accessibility Commitment, helping to make air travel more enjoyable for customers with disabilities.
At Delta, we recognize the importance of providing a safe and seamless journey for all our customers. We have undertaken various initiatives over the years to improve the accessibility of air travel, and our work in this important area is constantly evolving.
Related | Travel tips for passengers with disabilities
On Tuesday, Delta announced it was working with airlines across the industry to create a Passenger Accessibility Commitment, working to make air travel more enjoyable for customers with disabilities.
This industry-wide approach to accessibility complements the Department of Transportation’s Passenger with Disabilities Bill of Rights and is supported by important steps Delta has taken over the years:
RELATED | 5 Ways Delta Supports Inclusion for People with Disabilities
White Glove Service
Delta’s specialized and dedicated Customer Mobility team is trained to provide enhanced, personalized service to customers who use assistive devices. This specialized training focuses on proper and careful handling of assistive devices to ensure timely and safe handling. White Glove Service will continue to expand its reach over the coming months to provide more comprehensive coverage from curbside to seat, including faster service restoration in the event of a service failure. The Customer Mobility team will launch in Atlanta this summer and continue to expand to hubs and key domestic markets by the end of 2022.
Advisory Committee on Disabilities
Delta has had a long-standing Disability Advisory Council comprised of frequent Delta flyers who either have disabilities or are experts on specific disabilities. This important team shares their direct experience and expertise to guide recommendations on how we serve customers. Delta engages the Advisory Council in crafting experiences on aircraft, airport renovations, procedures and more, and consults with them early and often before making decisions that impact people with disabilities. The Advisory Council met in Atlanta last week to continue its important work of shaping the experiences Delta is designing.
Latest Resources
Providing the best possible service and accessibility for all Delta customers is Delta’s number one priority. Our gate agents and attendants are here to help before boarding, during the flight, at your destination and everywhere in between. A comprehensive resource for Delta’s accessible travel services can be found on the Accessible Travel Services page on Delta.com.
For the seventh consecutive year, Delta has scored 100% on the Disability Equality Index, ranking it as one of the “Best Workplaces for Disabilities” in the nation. The 2022 Disability Equality Index evaluated culture and leadership, company-wide access, employment practices (benefits, recruiting, hiring, training, retention and promotion, facilities), community engagement, supplier diversity and operations outside the U.S.
© 2024 Delta Airlines