Charisma Mangahas, known on TikTok as @asymptomatic, posted a video after being denied Disability Access Services (DAS) at Disneyland Resort. In the video, she presented a solution that would allow guests with disabilities to use the Lightning Lane service at a discounted price if they are denied DAS.
Discounted services for guests who cannot use disability access services
Karisma Mangahas has Guillain-BarrĂ© syndrome, a condition that uses a wheelchair and requires a ventilator to help her breathe, but despite these medical devices that she needs for her daily life, she was denied DAS services at Disneyland Resort, where she was told only guests with “severe disabilities or cognitive impairments” are eligible for them.
Instead of DAS, Karisma was offered the option to return to the line later, which is what Disney has been communicating to other guests since the DAS changes went into effect. If she chose this option, her companion would wait in line for the attraction and Karisma would meet them when it was time to board.
Magic Key’s owner, Charisma, would rather buy Genie+ than leave the group, but given the cost of Genie+, Charisma estimates it would cost the group $400 a month to go to Disneyland Resort once a week, plus all medical expenses.
As a solution to this issue, Karisma suggests Disney introduce a discounted Lightning Lane service, which would make it easier for guests with disabilities to get into Disney and ride as many attractions as possible. This would mean guests with disabilities would pay a fee, but it would be cheaper than paying for Genie+ every time they visit the parks. Karisma also suggests adding this one-time fee to the price of a Magic Key, similar to how Disney PhotoPass can be purchased as an add-on.
You can watch Charisma’s full TikTok video below.
Disney’s controversial changes to disability access services went into effect at Walt Disney World on May 20, 2024, and at Disneyland Resort on June 18, 2024. Since then, a petition started by DAS Defenders has garnered more than 22,000 signatures.
What do you think about Charisma’s proposed discount plan for Lightning Lane service for guests with disabilities?
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Phil Wood